Service Consultant
Core
Trusted link between customers and skilled technicians, guiding clients through vehicle service and repair processes to ensure honesty and transparency.
Role type
Service Consultant (Customer Service)
Builds
Customer service experience for vehicle maintenance and repair
Domain
Automotive retail
Deliverable
client delivery
Required skills
interpersonal communication, active listening, data recording, cash handling, shift flexibility, physical stamina
Preferred skills
none stated
Technologies
none stated
Responsibilities
Welcome and engage customers, document concerns and create repair orders, consult on recommended repairs, review completed work, process payments, coordinate workflow
Seniority
Entry-level, hourly associate