Service Consultant
Core
Trusted link between customers and skilled technicians, guiding customers through the service and repair process and ensuring clear communication.
Role type
Service Consultant
Builds
Vehicle service and repair experiences for CarMax customers
Domain
Automotive retail / After-sales service
Deliverable
client delivery
Required skills
Customer service, Communication, Data documentation, Cash handling, Workflow coordination, Physical stamina
Preferred skills
None stated
Technologies
Intermediate computer skills
Responsibilities
Welcome and engage customers, Document customer concerns and create repair orders, Consult on recommended repairs, Review completed work and prepare invoices, Process service payments, Coordinate workflow
Seniority
Entry-level / Individual Contributor
