Service Consultant
Core
Trusted link between customers and skilled technicians, guiding clients through vehicle service and repair processes to ensure honesty and transparency.
Role type
Service Consultant (Customer Service & Operations)
Builds
Customer service experience and operational efficiency for CarMax service centers
Domain
Automotive retail / After-sales service
Deliverable
client delivery
Required skills
Interpersonal communication, telephone etiquette, active listening, data recording, intermediate computer skills, cash handling, shift flexibility, physical stamina
Responsibilities
Welcome and engage customers professionally, document concerns and create repair orders, consult on recommended repairs, review completed work for accuracy, process payments, coordinate workflow
Seniority
Entry-level / Individual Contributor
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