Service Consultant/Customer Advisor
Core
Guide customers through vehicle service and repair processes, ensuring clear communication and personalized support from start to finish.
Role type
Service Consultant / Customer Advisor
Builds
Customer service experience and repair workflow coordination
Domain
Automotive retail / After-sales service
Deliverable
client delivery
Required skills
Interpersonal communication, Active listening, Data recording, Cash handling, Shift flexibility, Physical stamina
Preferred skills
Intermediate computer skills, Telephone etiquette
Responsibilities
Welcome and engage customers professionally, Document customer concerns and create repair orders, Consult on recommended repairs, Review completed work for accuracy, Process service payments, Coordinate workflow efficiency