Service Advisor - Lexus of Marin
Core
Liaison between customers and technicians, ensuring vehicles are properly diagnosed, serviced, and repaired in a timely manner.
Role type
Service Advisor
Builds
Service department operations and customer repair experiences
Domain
Automotive retail / Aftermarket services
Deliverable
client delivery
Required skills
Customer relationship building, automotive maintenance knowledge, dealership management systems proficiency, workflow coordination, cost estimation, payment processing
Responsibilities
Greet customers and document service needs, explain recommended services and obtain authorization, coordinate workflow with technicians, monitor repair progress, prepare repair orders and invoices, follow up to ensure satisfaction