Assistant Manager, Managed Services Operations - Rio de Janeiro | Híbrido
Core
Liderar uma equipe técnica de Serviços Gerenciados, garantindo excelência operacional, qualidade da experiência do cliente e melhoria contínua de processos.
Role type
Senior IC Managed Services Operations Manager
Builds
Critical digital infrastructure services for customers
Domain
IT Infrastructure & Managed Services
Required skills
Technical team leadership, SLA/SLO management, Incident coordination, Process improvement, IT infrastructure knowledge (networks, cloud, virtualization), Budget management
Preferred skills
Coaching and feedback, Cross-functional collaboration, Automation practices
Technologies
ITSM, Cloud, Virtualization, Monitoring, Observability, Backup systems
Responsibilities
Supervise daily team activities and set priorities, Manage operations performance and SLAs, Act as escalation point for incidents, Coordinate changes and solutions, Lead SOP review and redesign, Manage team budget
Seniority
Senior, hands-on IC