Director, Business Process Excellence
Core
Design and optimize end-to-end Go-To-Market (GTM) workflows across the Customer Revenue Organization (CRO) to strengthen customer experience and seller effectiveness.
Role type
Director, Business Process Excellence (Strategy & Hands-on IC)
Builds
Future-state GTM workflows, process optimization capability, and enterprise process assets for the CRO.
Domain
Digital Infrastructure / Customer Revenue Operations / Enterprise Process Design
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Process design and business architecture, Go-To-Market (GTM) lifecycle expertise, Root cause analysis and data-driven diagnosis, AI and automation strategy, Systems thinking, Cross-functional influence in matrixed organizations, Process frameworks (BPMN, Lean Six Sigma), Stakeholder management, Team coaching and capability building
Preferred skills
Consulting experience, Experience in large highly matrixed enterprises, Familiarity with Salesforce and CPQ platforms
Technologies
Salesforce, CPQ, BPMN, Lean Six Sigma
Responsibilities
Architect future-state GTM workflows aligned with the full customer lifecycle; Diagnose current-state friction using data and root-cause traceability; Rearchitect processes to be AI-forward and scalable; Translate GTM business needs into process requirements for technology teams; Navigate a highly matrixed organization to build trust and influence; Establish documentation standards and maintain a repository of GTM process assets; Build the CRO organization's broader process optimization capability including methodology and playbooks
Seniority
Director, Strategy & Hands-on IC
