Director, Business Process Excellence
Core
Design and optimize end-to-end Go-To-Market (GTM) workflows across the Customer Revenue Organization (CRO) to strengthen customer experience and seller effectiveness.
Role type
Director, Business Process Excellence (GTM Transformation)
Builds
Scalable, AI-forward GTM workflows and process optimization capabilities for the CRO.
Domain
Digital Infrastructure / Enterprise SaaS / Go-To-Market Operations
Required skills
Process design and architecture, Business architecture, Root-cause analysis, AI and automation strategy, Systems thinking, Data-driven decision making, Change management, Cross-functional influence, Documentation standards, Coaching and capability building
Preferred skills
Consulting experience, Experience in large matrixed enterprises, Familiarity with Salesforce and CPQ platforms, Knowledge of BPMN and Lean Six Sigma
Technologies
Salesforce, CPQ, BPMN, Lean Six Sigma, AI tools
Responsibilities
Architect future-state GTM workflows through the lens of the full customer lifecycle; Diagnose current-state friction using data and root-cause traceability; Rearchitect processes to be AI-forward; Translate GTM business needs into process requirements for the technology team; Navigate a highly matrixed organization to build trust and influence; Establish documentation standards and maintain a repository of GTM process assets; Build the CRO organization's broader process optimization capability.
Seniority
Director, strategic and hands-on