Front Desk Attendant
Core
Provide exceptional service to hotel guests by managing check-in/check-out, verifying room rates, coding keys, and handling guest concerns.
Role type
Front Desk Attendant
Builds
Guest check-in/check-out processes, room assignments, and payment transactions
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Customer service, cash handling, phone communication, problem-solving, multitasking
Responsibilities
Verify guest information and room rates, code electronic keys, process payments and post charges, balance cash and card transactions, respond to guest complaints, collaborate with housekeeping and maintenance