Clerk II Hotel (OC)
Core
Provide guests with check-in/check-out services, room sales, and general information in a hotel/casino environment.
Role type
Front Desk Clerk
Builds
Guest check-in/check-out experience, room reservations, and hotel billing
Domain
Hospitality / Gaming
Deliverable
product features
Required skills
Customer service, cash handling, computer data entry, report generation, multitasking, basic office equipment operation, gaming system operation (LMS, CMS, Hot Sauce/Espresso), arithmetic/auditing
Preferred skills
10-key experience, typing speed 45 WPM
Responsibilities
Process guest check-in and check-out, sell rooms using yield management, resolve guest complaints and answer inquiries, complete registration forms, retrieve and distribute room keys, calculate and print bills, accept payments, communicate with Executive Hosts, run reports, balance end-of-shift transactions, operate manual procedures during computer failure