Information Technology Support Specialist
Core
Provide Level 2 complex and specialized technology support for computer hardware, software, and systems at a community college.
Role type
IT Support Specialist (Level 2)
Builds
Maintains institutional technology infrastructure and resolves complex user issues for students, faculty, and staff.
Domain
Higher Education / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work -> infrastructure
Required skills
hardware troubleshooting, software deployment, system imaging, log analysis, vendor collaboration, software compatibility evaluation, work order management, offsite troubleshooting
Preferred skills
project management, specialized application software training, process improvement, programming workflow updates
Technologies
enterprise technology environments, operating systems, printers, specialized application software packages
Responsibilities
Troubleshoot hardware, software, and printer issues; deploy and re-image computers; analyze system logs to identify errors; evaluate new software/hardware compatibility; process work orders and document resolutions; travel to offsite locations for repairs.
Seniority
Mid-level, hands-on IC
