EMS Compliance Specialist
Core
Administer complaint intake, conduct investigations, and monitor compliance activities for emergency medical services across North Carolina.
Role type
Compliance investigator (EMS regulatory oversight)
Builds
Regulatory oversight and compliance enforcement for EMS programs
Domain
Public sector / Healthcare regulation
Deliverable
dashboards & analysis
Required skills
Complaint intake and triage, investigative case management, regulatory compliance monitoring, document review and evidence collection, written investigative reporting, deadline and remediation tracking
Preferred skills
Experience applying compliance processes and professional credentialing requirements, managing sensitive confidential information, analyzing complaints to determine jurisdiction, strong written and verbal communication
Technologies
Case management systems, records management tools
Responsibilities
Receive and process complaints to determine jurisdiction and disposition; Conduct initial assessments and route cases to appropriate review bodies; Investigate statewide complaints through document review, evidence collection, and interviews; Develop investigative findings and prepare written reports and recommendations; Maintain accurate case files and investigative records; Track remediation requirements, corrective actions, and compliance deadlines; Monitor disciplinary actions and document case resolutions; Communicate with complainants, respondents, and stakeholders; Generate compliance reports and maintain data for program oversight; Safeguard confidential information per agency policies.