Call Center Contact Associate
Core
Answering service and call center associate handling high-volume incoming/outgoing calls, dispatching emergency personnel, and managing patient/physician contact information for Brown University Health affiliates.
Role type
Call Center Contact Associate
Builds
Emergency response dispatch, patient/physician contact routing, and answering service message handling
Domain
Healthcare / Emergency Services
Deliverable
physical/clinical work
Required skills
Medical terminology, high-volume call handling, emergency dispatch protocols, database updates, customer complaint resolution, shift work adaptability
Preferred skills
Critical thinking, calmness under pressure, collaborative teamwork
Technologies
Computer telephony integration (CTI), automated computerized systems, fax, email, cell, pager
Responsibilities
Answer and screen incoming/outgoing calls; Dispatch emergency personnel and handle code alerts; Update customer profiles and databases; Record and dispatch messages via preferred methods; Handle customer complaints and escalate priority issues; Assist in training new associates.
Seniority
Entry-level, individual contributor