Clinical Call Center Representative Urology (Medical Assistant)
Core
First point of contact for callers, scheduling patient appointments, managing inquiries, and facilitating communication between patients and healthcare staff.
Role type
Clinical Call Center Representative (Medical Assistant)
Builds
Patient appointment schedules and accurate patient records in the EMR system
Domain
Healthcare / Urology
Required skills
Medical terminology, EMR system management, patient record maintenance, insurance verification, complaint resolution, high-volume call handling
Preferred skills
Medical Assistant certification, call center experience, knowledge of safety hazards
Responsibilities
Receive and respond to high volume of customer inquiries via phone/email; Provide accurate information on medical products, services, billing, and technical support; Maintain and update patient records in the EMR system; Elicit and record patient information following protocols; Confirm insurance details and route calls to appropriate staff; Resolve customer complaints professionally; Advocate for caller needs to ensure optimal patient experience
Seniority
Entry-level, no supervisory responsibility