Patient Service Rep
Core
Front-office support in an outpatient medical practice handling patient registration, scheduling, and check-in.
Role type
Patient Service Representative
Builds
Efficient patient flow and administrative support for clinical staff
Domain
Healthcare / Outpatient Medical Practice
Required skills
Medical terminology, English proficiency, Computer systems proficiency, Patient registration, Appointment scheduling, Insurance verification, Co-payment collection, Medical records maintenance, Infection control standards
Preferred skills
Knowledge of patient care needs across developmental stages and cultural backgrounds
Technologies
Computer systems
Responsibilities
Answer and triage telephone calls, Obtain and enter patient registration information, Schedule and confirm appointments, Verify insurance and financial information, Check patients in and collect co-payments, Maintain patient flow and notify clinical staff, Perform discharge functions and document coding information, Reconcile encounter forms, Maintain quality assurance and safety standards
Seniority
Entry-level to Mid-level, hands-on IC