Patient Service Rep
Core
Administrative and front-desk support for an outpatient medical practice, handling patient registration, scheduling, and check-in/out processes.
Role type
Patient Service Representative
Builds
Efficient patient flow and accurate medical records
Domain
Healthcare / Outpatient Medical Practice
Required skills
Patient registration, appointment scheduling, insurance verification, telephone triage, medical terminology, data entry, co-payment collection, infection control standards, patient privacy compliance
Preferred skills
Cultural sensitivity, developmental stage awareness
Technologies
Office equipment, computer systems
Responsibilities
Answer and triage telephone calls, obtain and enter patient registration information, schedule and confirm appointments, verify insurance and financial information, check patients in and out, maintain patient medical records, reconcile encounter forms, ensure coding and documentation completeness, maintain quality and safety standards
Seniority
Entry-level to Mid-level, hands-on IC