Customer Support Specialist (Contract to January 2027)
Core
Provide exceptional support to internal and external clients via email and sales calls to ensure order fulfillment, shipment, and customer retention.
Role type
Customer Support Specialist (Contract)
Builds
Order completion (activation), account creation, and customer retention within the Cineplex ecosystem.
Domain
Retail / Entertainment (Cineplex)
Required skills
Microsoft Word, Excel, Outlook, order processing, shipping and receiving, negotiation, objection handling
Preferred skills
Bilingual (English and French), previous Customer Service/Shipping/Call Center experience
Technologies
Microsoft Word, Excel, Outlook
Responsibilities
Handle inbound and outbound calls for guest support, respond to inquiries regarding products and order processing, communicate with internal teams and partners, create reports, investigate order details, and physically move shipments up to 30 lbs.
Seniority
Individual Contributor