Europe IT Operations Manager
Core
Lead regional IT support services, incident management, and service delivery across European locations for a global industrial manufacturing company.
Role type
Senior IT Operations Manager (Regional)
Builds
Reliable, responsive, and business-focused technology operations across multiple European sites.
Domain
Industrial manufacturing / IT Operations / Service Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
IT service management, incident and request fulfilment, escalation management, asset management, CMDB, operational governance, continuous improvement, IT monitoring technologies, operational dashboards, alerting platforms, service-performance reporting, budget management, vendor management, team leadership, Python scripting, self-service automation
Preferred skills
ITIL Foundation certification, matrix reporting experience, Microsoft 365, endpoint management, network operations, identity services, collaboration tools, enterprise service desk platforms (Ivanti, ServiceNow), multilingual capabilities
Technologies
Ivanti, ServiceNow, Microsoft 365, Python
Responsibilities
Lead regional IT support services including incidents, service requests, escalations, and recurring technology issues; Build strong relationships with business, operations, plant, and site leaders as the regional IT liaison; Drive continuous improvement in IT processes, service quality, standardization, automation, governance, compliance, and user experience; Mentor and coach IT team members to strengthen accountability and technical capability; Use monitoring technologies, dashboards, alerting platforms, AI chatbots, knowledge tools, and self-service automation to improve visibility and enable proactive issue management; Manage the regional IT budget, vendors, service providers, cost tracking, and forecasts; Monitor operational KPIs, service trends, and risks, and present performance results and improvement plans to IT leadership
Seniority
Senior, hands-on IC with team leadership
