Manager, Service - The Rec Room Roundhouse
Core
Oversee guest-facing and culinary operations to ensure policy adherence, maximize sales/profitability, and maintain high service standards across multiple departments.
Role type
Service Manager (Hospitality/Venue Operations)
Builds
Guest experiences, operational efficiency, and financial performance for a multi-department venue.
Domain
Hospitality / Entertainment Venue
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
People management, conflict resolution, team coaching, inventory management, regulatory compliance, scheduling, financial analysis, operational planning
Preferred skills
Post-secondary education in business/hospitality, experience with high-volume restaurant management, Microsoft Office proficiency
Technologies
Microsoft Office Suite
Responsibilities
Establish and maintain guest service standards, monitor operations across amusement/F&B/retail departments, ensure legislative cleanliness and safety compliance, manage inventory and shrinkage, recruit and coach venue management, execute groups and events, handle disciplinary actions, and drive sales through staffing and operational plans.
Seniority
Manager, hands-on IC