Ticket Office Manager - MGM Springfield
Core
Overseeing daily operations of the Ticket Office and supervising staff to ensure high service standards for guests at MGM venues.
Role type
Senior operations manager (ticketing/box office)
Builds
Guest experiences for shows and events at MGM Grand Venues
Domain
Hospitality / Live entertainment
Deliverable
client delivery
Required skills
Staff management and leadership, scheduling and workforce planning, labor cost forecasting and control, cash handling and accounting, inventory management, stakeholder liaison
Preferred skills
Budgeting and P&L analysis, resort operations management, managing teams in fast-paced environments
Technologies
Ticketmaster, departmental equipment systems
Responsibilities
Manage and lead ticketing staff and resolve employee relations issues, oversee employee scheduling to align with volume demands, control labor costs through forecasting, maintain communication with hotel departments and external partners, monitor and develop standard operating procedures, oversee ticketing accounting and cash handling, supervise venue reconciliation and prepare daily reports
Seniority
Senior, hands-on IC with management oversight