Sr UC Analyst
Core
Senior technical resource responsible for building, deploying, and operating enterprise unified communications infrastructure, voice services (IP telephony, analog, voicemail), and contact center technologies for Brown University Health.
Role type
Senior Unified Communications Analyst
Builds
Enterprise unified communications infrastructure, systems, and endpoints
Domain
Healthcare / Telecommunications
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Telephony systems, TDM, VOIP, voice gateways, IP network technologies, network protocols, moves/adds/changes, hardware inventory management, project documentation, on-call support, staff mentoring
Preferred skills
Cisco Voice certifications (CCENT, CCT), Bachelor's degree in Computer Science/Electrical Engineering/IS
Technologies
Cisco, VOIP, IP telephony, analog telephony, voice gateways
Responsibilities
Build and deploy enterprise unified communications infrastructure; Provision unified communications and traditional analog/VOIP services; Provide end-user telephony support and perform moves, adds, and changes; Configure, install, and troubleshoot VOIP and analog phone sets; Support Call Center telephony infrastructure; Perform proactive monitoring of infrastructure; Maintain hardware inventories and telecommunication documentation; Provide off-hours on-call coverage; Mentor junior staff and provide training; Travel to Lifespan locations as required.
Seniority
Senior, hands-on IC