TECNICO ITS – ASSISTENZA STAMPANTI (Tempo determinato 1 anno
Core
Remote Level 1 technical support specialist for HP A3/A4 printers and multifunctions, handling end-to-end ticket resolution and troubleshooting.
Role type
Senior IC IT Support Technician (Print Services)
Builds
Production support for printer and multifunction devices
Domain
IT Services / Print Management
Deliverable
client delivery
Required skills
Printer troubleshooting, network configuration (LAN/Wi-Fi, TCP/IP, DHCP, DNS), driver management, remote support, ticket management, hardware/software diagnostics
Preferred skills
Mac OS/macOS knowledge, advanced Excel, fluent English
Technologies
HP printers, Windows, Active Directory, SMB, SMTP, EWS, MPS Monitor
Responsibilities
Analyze and resolve hardware, software, and network issues for printing systems; manage end-to-end ticket lifecycle via CRM; configure printers and multifunctions including Scan to Folder/Mail; coordinate escalations to dealers and HP support centers; monitor consumables via MPS Monitor.
Seniority
Mid-level, hands-on IC