[PUB-JOD] Contact Centre Executive (PUBONE), 9-months contract
On-site
Core
Manage customer feedback via telephone, email, mobile apps, website, and live chat to ensure service excellence.
Role type
Contact Centre Executive
Builds
Customer feedback cases and service interactions
Domain
Public sector customer service
Deliverable
client delivery
Required skills
case management, first call resolution, case routing, IVR message deployment, escalation management, computer literacy, multitasking, working under pressure
Responsibilities
Handle feedback from public communication channels, manage drop calls, escalate feedback based on guidelines, record and deploy IVR messages during high volume, meet service level targets