[LTA-TRO] SERVICE DESIGN SENIOR/ MANAGER, TRAFFIC & ROAD IT
Core
Service Design Manager optimizing operational workflows and translating complex policies/data into enterprise system designs for Singapore's land transport operations.
Role type
Senior IC Service Design Manager
Builds
Reliable, scalable, user-centric digital services for citizens, commuters, motorists, and operational teams.
Domain
Public sector / Land Transport / Enterprise Systems
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Service design, data architecture, workflow optimization, stakeholder engagement, agile delivery, business process re-engineering, system blueprinting, technical feasibility analysis
Preferred skills
Low-Code/No-Code platforms, government enterprise applications, legacy system modernization
Technologies
C++, Java, OutSystems, AWS, Microsoft Azure
Responsibilities
Map and optimize complex cross-departmental workflows; Develop service blueprints, data models, and logic flows; Translate designs into scalable system mechanisms; Partner with Product Managers and engineers to ensure technical and operational feasibility; Lead business analysts and data engineers to validate workflow designs.
Seniority
Senior, hands-on IC
