[LTA-ITCD] PRINCIPAL / SENIOR ENGINEER, CITIZEN SYSTEMS (SERVICENOW)
Core
Develop next generation Enterprise Feedback Management System (EFMS) using ServiceNow CSM SaaS to manage citizen feedback for land transport services.
Role type
Principal/Senior ServiceNow Engineer (Citizen Systems)
Builds
Enterprise Feedback Management System (EFMS) for land transport services
Domain
Public Transport / Government / Service Management
Deliverable
production ML models | product features
Required skills
ServiceNow platform customization, Flow Designer, Workflow, Orchestration, REST/SOAP API integration, data modelling, validation rules, automation tools, 3rd party API integrations, data migration, IntegrationHub, UI Builder, scripting, Agent workspace, Virtual agent, report & dashboard configuration
Preferred skills
ServiceNow CAD certification, ServiceNow Now Assist implementation, ServiceNow Monitoring Tools experience
Technologies
ServiceNow, Flow Designer, Workflow, Orchestration, IntegrationHub, UI Builder, REST, SOAP
Responsibilities
Design and implement custom applications and integrations using ServiceNow platform capabilities; Implement ServiceNow Now Assist capabilities; Configure ServiceNow modules to optimize customer feedback management; Integrate ServiceNow with internal and external systems using APIs and middleware; Work with vendors to implement solutions; Collaborate with stakeholders to gather requirements and translate into technical specifications.
Seniority
Principal/Senior, hands-on IC
