Senior Engineer (Training & Capability Development)
Core
Support engineering capability development and the digitalization of operational workflows through IT Service Management (ITSM) platforms, focusing on user readiness and transitioning from manual to standardized digital processes.
Role type
Senior Engineer (Training & Capability Development)
Builds
Structured technical training programmes, user guides, learning resources, and digital ITSM workflows
Domain
Engineering operations / IT Service Management (ITSM)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Engineering or related discipline training, experience in high-reliability operational environments, capability development and training support, stakeholder coordination, knowledge transfer facilitation
Preferred skills
ITSM platform experience, ITIL process knowledge (Incident, Change, Service Request), digital learning tools/LMS familiarity, competency framework administration, vendor management
Technologies
ITSM platforms, LMS platforms, simulation systems
Responsibilities
Coordinate implementation of structured technical training programmes; Translate operational processes into digital ITSM workflows; Support user readiness and adoption for new workflows; Administer competency frameworks and certification tracking; Facilitate knowledge transfer and stakeholder engagement for workflow changes
Seniority
Senior, hands-on IC
