Operations Asset Technician
Core
Hands-on management of IT assets (laptops, tablets, peripherals) through their lifecycle including receiving, deployment, warranty repair, and retirement/disposal.
Role type
Senior IC IT Asset Technician
Builds
Operational efficiency in device lifecycle management and inventory accuracy
Domain
Education / IT Operations
Required skills
Laptop hardware configuration, Windows/macOS OS management, hardware component replacement, warranty process management, stockroom management, ServiceNow, endpoint monitoring software
Preferred skills
Vendor relationship management, stockroom maintenance, ServiceNow experience
Technologies
N-central, JAMF, Intune, Azure AD, ServiceNow, Windows, macOS
Responsibilities
Manage warranty repair process for laptops and tablets; Clean, image, configure, deploy, and dispose of assets; Assign laptop assets to users in ServiceNow; Perform monthly stockroom audits; Update RAM and storage of laptops; Coordinate disposal pickups from E-recyclers; Secure wipe of laptops.
Seniority
Mid-level, hands-on IC
