Manager, Proctoring Operations
Core
Manage the university's internal online and in-person proctoring program, ensuring assessment integrity and aligning resources with testing demand.
Role type
Senior IC operations manager (testing services)
Builds
Scalable proctoring operations for online and in-person testing environments
Domain
Higher education + testing operations
Required skills
staff scheduling, workload management, testing security, quality monitoring, incident resolution, process improvement, performance management, operational metrics analysis, policy compliance, stakeholder communication
Preferred skills
online proctoring experience, physical testing site evaluation, operational program transition, scheduling systems, remote proctoring platforms, project management
Technologies
scheduling systems, remote proctoring platforms, quality monitoring tools, operational dashboards
Responsibilities
Manage daily proctoring operations across online and in-person environments; Coach and develop proctors including hiring, training, and succession planning; Plan staffing and schedules to meet testing demand; Monitor operational metrics and recommend process improvements; Evaluate and monitor approved physical testing sites for security and compliance; Coordinate resolution of student service issues and testing disruptions.
Seniority
Manager, hands-on IC