Account Partnership - Specialist
Core
Liaison between students, sponsors, and university stakeholders to support sponsored student accounts, ensuring compliance and driving retention.
Role type
Account Partnership Specialist
Builds
Student sponsorship accounts and billing processes
Domain
Higher Education / Student Financial Services
Deliverable
client delivery
Required skills
billing and invoicing, account reconciliation, CRM management, federal financial aid regulations, FERPA compliance, accounting principles, data analysis
Preferred skills
student information systems (e.g., Banner), federal financial aid program experience
Technologies
Microsoft Excel (pivot tables, VLOOKUPs, filtering)
Responsibilities
Support billing and invoicing processes for third-party sponsored students; Track, prepare, and distribute student invoices; Research and resolve time-sensitive account issues; Manage internal and external communications regarding sponsorship letters and tuition payments; Maintain accurate stakeholder communications within the CRM system; Partner with internal teams and external sponsors to resolve escalated account concerns; Ensure compliance with university, state, and federal regulations.
Seniority
Entry-level to Mid-level, hands-on IC