Assessment Operations Specialist
Core
First-line support specialist resolving technical issues and guiding students through assessment platforms to ensure successful completion of competency-based degree programs.
Role type
Customer support specialist (assessment operations)
Builds
Student assessment completion and platform stability
Domain
Higher education / Online learning / Technical support
Deliverable
client delivery
Required skills
technical troubleshooting, customer service, system navigation, procedural adherence, analytical skills, verbal communication, written communication
Preferred skills
Bachelor's degree in technical field, technical certifications
Technologies
Microsoft Office Suite, assessment platforms, institutional databases
Responsibilities
Assist students in resolving technical issues related to assessment platforms and tools. Provide step-by-step guidance on accessing and using assessment systems. Escalate unresolved or complex technical issues to supervisors or technical support teams. Respond to student inquiries regarding scheduling, policies, and procedures. Utilize institutional systems to document interactions and track case resolution. Identify recurring issues in assessment processes and suggest workflow enhancements.
Seniority
Entry-level to Mid-level, hands-on IC