Lead, Strategy & Ops ( Global Customer Services )
Core
Lead strategy and operations for Global Customer Services, partnering with senior leaders to drive Support Transformation and align cross-functional priorities.
Role type
Senior IC strategy & operations lead
Builds
Strategic plans, business cases, and product serviceability enhancements for the Global Customer Services organization
Domain
Cybersecurity / Enterprise Software
Required skills
First-principles problem solving, cross-functional leadership without direct authority, executive communication, advanced quantitative/qualitative analysis, strategic initiative execution, management consulting experience
Preferred skills
Background in enterprise software or technology industry, product serviceability programs, software/hardware engineering interlocks
Technologies
Excel, Google Sheets
Responsibilities
Deconstruct complex business problems to design high-impact strategies; synthesize data sources into actionable insights; deliver executive-ready materials and strategic plans; perform advanced analyses to identify product serviceability enhancements; drive end-to-end accountability for strategic outcomes; serve as primary liaison between Support Operations, Engineering, and executive leadership; chair interlock forums to align cross-functional priorities.
Seniority
Senior, hands-on IC
