Sr IT Field Engineer
Core
Provide high-quality, hands-on IT support for end-user technologies, local office infrastructure, and collaboration tools at the Santa Clara HQ.
Role type
Senior IT Field Engineer (Service Desk)
Builds
Seamless and secure technology experience for employees via Google Workspace, Zoom, Slack, and endpoint management.
Domain
Corporate IT / Service Desk / Field Support
Required skills
Google Workspace administration, endpoint management (macOS, Windows), Zoom, identity/access management, networking, VPN, access management tools, scripting (PowerShell, Python), root cause analysis, documentation management, on-site device support, conference room A/V setup.
Preferred skills
AI technology experimentation, proactive issue detection, process improvement.
Technologies
Google Workspace, Zoom, Slack, Okta, CyberArk, macOS, Windows, PowerShell, Python.
Responsibilities
Deliver responsive IT assistance for software, hardware, and collaboration system issues; troubleshoot and identify systemic issues to reduce downtime; maintain core services including endpoint management and networking; update documentation and runbooks; develop automation scripts to streamline tasks; provide on-site support for devices, A/V setups, and network connectivity; communicate effectively with users to ensure timely resolutions.
Seniority
Senior, hands-on IC
