Sr IT Field Engineer
Core
Provide hands-on IT support for end-user technologies, local office infrastructure, and collaboration tools at the Santa Clara HQ.
Role type
Senior IT Field Engineer (Service Desk)
Builds
Seamless and secure technology experience for employees
Domain
Information Technology / Enterprise Support
Required skills
Google Workspace administration, endpoint management (macOS, Windows), Zoom, identity/access management tools, networking, VPN, access management tools, PowerShell, Python scripting, root cause analysis, documentation management
Preferred skills
AI experimentation, automation development
Technologies
Google Workspace, Zoom, Slack, Okta, CyberArk, macOS, Windows, PowerShell, Python
Responsibilities
Deliver responsive IT assistance for software, hardware, and collaboration system issues; troubleshoot and identify systemic issues to reduce downtime; maintain core services including endpoint management and networking; update documentation and runbooks; develop automation scripts to streamline tasks; provide on-site support for devices, A/V setups, and network connectivity; communicate effectively with users to ensure timely resolutions.
Seniority
Senior, hands-on IC