Technical Support Engineer
Core
Diagnose and resolve post-sales networking and security issues for customers using troubleshooting frameworks and diagnostic tools.
Role type
Technical Support Engineer
Builds
Stable and secure customer network environments
Domain
Cybersecurity / Networking
Deliverable
client delivery
Required skills
TCP/IP suite, LAN/WAN operations, routing/switching, packet analysis (Wireshark/tcpdump), VPN (IPsec/SSL), authentication protocols (RADIUS/TACACS+/LDAP), SLA management
Preferred skills
CompTIA Security+, virtualization/hypervisors, cloud fundamentals (AWS/Azure/VMware), Unix/Linux/Windows, multi-vendor security appliances
Technologies
Wireshark, tcpdump, IPsec, SSL, RADIUS, TACACS+, LDAP, AWS, Azure, VMware
Responsibilities
Perform troubleshooting, configuration verification, and diagnostics for networking/security issues; manage support cases from initiation to resolution including root-cause analysis; simulate network topologies in lab environments to validate configurations; partner with engineering/QA to report defects and track updates; document technical findings and troubleshooting techniques in the knowledge base; leverage AI-powered diagnostic utilities and automated log analyzers to expedite case resolution
