Staff Customer Engineer (Koi)
Core
Technical bridge between engineering and customer-facing teams, enabling consultants to run POVs, deploy solutions, and resolve complex customer issues.
Role type
Staff Customer Engineer (Technical Support & Engineering Liaison)
Builds
Internal tools, systems, and automation scripts to empower support teams and reduce engineering dependency.
Domain
Cybersecurity / Network Security / Cloud Infrastructure
Required skills
System-level software architecture understanding, complex bug diagnosis and debugging, production environment troubleshooting, automation script development, cross-functional collaboration, technical documentation, root cause analysis, stakeholder communication
Preferred skills
Cybersecurity sector experience, legacy codebase navigation
Technologies
Network infrastructure, proprietary codebases, internal support systems
Responsibilities
Translate live customer issues into actionable engineering fixes, own the bug-resolution lifecycle, enable Domain Consultants to run POVs and demonstrate value, build internal tools for support team triage, partner with engineering to drive sustainable fixes, identify and eliminate recurring deployment friction points
Seniority
Staff, hands-on IC with strategic impact
