Sr Technical Support Engineer, Focused Services
Core
Provide technical support, troubleshooting, and configuration guidance for Palo Alto Networks cybersecurity products to customers and partners.
Role type
Senior Technical Support Engineer
Builds
Customer success and issue resolution for security products
Domain
Cybersecurity / Network Security
Deliverable
client delivery
Required skills
Remote Access VPN, IPSEC, PKI, SSL, DNS, DHCP, TCP/IP, Authentication Protocols, Multi-factor authentication systems, Security services (IDS/IPS, Firewalls), Network debugging, Virtualization (AWS, Azure, VMWare, OpenStack), Firewall Central Management Systems
Preferred skills
Windows/Linux/Mac OS debugging, Cisco/Checkpoint/Juniper/Fortinet/PAN products, Cloudgenix, SD WAN
Responsibilities
Provide configurations and troubleshooting to customers, manage support cases, perform fault isolation and root cause analysis, publish technical documentation, review training materials and manuals, travel to customer sites for critical situations
Seniority
Senior, hands-on IC