Sr Program Manager - AI Self-Service & Partner Knowledge Transformation
Core
Lead the evolution of the Worldwide Partner Services operating model by architecting AI-enabled self-service platforms and automated workflows for channel partners.
Role type
Senior Program Manager (AI Transformation & Partner Operations)
Builds
AI-driven self-service portals, automated partner workflows, executive dashboards, and compliance reporting tools.
Domain
Cybersecurity / SaaS Channel Partner Ecosystem
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Channel Operations management, Program Management, Generative AI application, Workflow automation, Data visualization, Cross-functional leadership
Preferred skills
Cybersecurity industry background, PMP/PgMP/CBAP certifications, Lean Six Sigma
Technologies
Gemini, NotebookLM, Lovable, Asana, Tableau, Salesforce (SFDC), Google Workspace, Microsoft Office
Responsibilities
Audit and structure partner services documentation into a knowledge base; Build automated partner-facing solutions using AI tools; Map end-to-end partner journeys into automated workflows; Architect executive-ready Tableau visualizations; Standardize global PMO governance; Serve as a trusted advisor between Channel Operations, Product, Engineering, and Executive Leadership
Seniority
Senior, hands-on IC with strategic oversight
