Cloud Operations Program Manager
Core
Execute operational processes supporting AI Partner Customers and Custom Cloud motions with a focus on accuracy and timeliness.
Role type
Cloud Operations Program Manager
Builds
Operational frameworks, transaction execution workflows, and process improvements for AI partners and custom cloud motions.
Domain
Cloud computing / AI services / Financial operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Program management, process management, process improvement, cross-functional leadership, stakeholder influence, compliance controls, reporting and analytics, SQL, KQL, Azure usage data analysis, financial acumen, change management.
Preferred skills
AI-enabled process enhancements, data-driven optimization, complex environment navigation.
Responsibilities
Manage and resolve pre- and post-sales escalations, identify and surface process gaps, document workflows and resolutions, utilize reporting to track transactional performance, assess transaction and revenue impacts.
Seniority
Mid-level, hands-on IC
