Senior Director, Technical Services (Cloud and Cortex)
Core
Lead Technical Services delivery across JAPAC, guiding customers through post-sale lifecycle from value realization to renewal, while aligning Professional Services and Customer Success teams.
Role type
Senior Director, Technical Services (Cloud and Cortex)
Builds
Unified customer experience and scalable service delivery models for Palo Alto Networks Cloud and Cortex products
Domain
Cybersecurity, Cloud Security, SaaS
Deliverable
client delivery
Required skills
Regional leadership, team building and mentorship, stakeholder management, operational excellence, automation and AI integration, data residency navigation, margin optimization, deployment strategy
Preferred skills
Security credentials (CISSP, CRISC), deep familiarity with Cloud/Endpoint/SOAR/SIEM/SOC environments, experience with enterprise GRC initiatives
Technologies
Cloud, Endpoint, SOAR, SIEM, SOC
Responsibilities
Lead Technical Services delivery across JAPAC; Align with Global Customer Success, Sales, Product, Engineering, and Partner teams; Support CIO/CISO-level engagements; Build and mentor high-performing technical services organization; Maintain utilization, backlog health, and delivery predictability; Advance automation and AI across professional services
Seniority
Senior Director, regional leadership
