Senior Manager, NOC
Core
Lead the Global Network Operations Centre to provide 24/7/365 support for Solera's SaaS platforms and associated infrastructure.
Role type
Senior Manager, IT Operations
Builds
SaaS platforms and associated infrastructure
Domain
IT Operations / Network Operations
Required skills
IT service delivery leadership, incident management, team mentorship, KPI analysis, project management, stakeholder management, IT policy enforcement, vendor management, compliance management
Preferred skills
ITIL processes, ITSM frameworks, cloud computing, virtualization, automation technologies, PowerAutomate, PowerApps, PowerBi
Technologies
ITIL, ITSM, PowerAutomate, PowerApps, PowerBi
Responsibilities
Run global 24/7/365 Network Operations support team, Leading a team of IT professionals and providing guidance, mentorship, and support, Ensure accurate collection and regular review of KPI data and metrics, Managing departmental projects & initiatives from initiation to completion, Managing relationships with stakeholders, IT vendors, service providers, and contractors, Establishing and enforcing IT policies, procedures, and standards
Seniority
Senior, hands-on IC