Virtual Performance Manager
Core
Strategic business consultant and primary relationship owner driving customer engagement, adoption, retention, and revenue growth for dealership, agency, and partner accounts.
Role type
Senior Account Management / Strategic Business Consultant
Builds
Automotive technology solutions portfolio adoption and revenue
Domain
Automotive lifecycle management, telematics, IoT, SaaS
Required skills
Account management, strategic advisory, business review analysis, account strategy development, CRM management, executive presentation, revenue growth strategies
Preferred skills
Automotive technology knowledge, dealership operations expertise, aftermarket solutions understanding
Technologies
Salesforce CRM, Microsoft Excel, Power BI, Microsoft 365
Responsibilities
Manage assigned customer accounts and serve as primary strategic advisor, Conduct business reviews evaluating KPIs and growth opportunities, Develop account strategies for retention and expansion, Collaborate with cross-functional teams including Customer Success and product specialists, Maintain accurate customer records in Salesforce, Deliver executive-level presentations to dealership leadership, Support revenue growth through renewals and upsells
Seniority
Senior, hands-on IC