Account Manager, Dealer Solutions
Core
Primary relationship owner for automotive dealer group accounts, responsible for customer retention, renewal execution, product adoption, and expansion of existing solutions.
Role type
Account Manager (Dealer Solutions)
Builds
Retention and expansion revenue for automotive dealers using DMS, CRM, Service, and Marketing software modules.
Domain
Automotive SaaS / Dealership Technology
Deliverable
client delivery
Required skills
Automotive SaaS experience, dealership workflow knowledge, account management, data analysis, stakeholder management
Preferred skills
Experience with DMS/CRM/Service/Marketing platforms, dealership operations background, OEM program familiarity, account planning methodologies
Technologies
DMS, CRM, Service Suite, Marketing platforms
Responsibilities
Manage renewal preparation and contract execution for assigned accounts; Develop annual and quarterly account plans capturing goals and expansion opportunities; Partner with Solution Performance Managers to drive product adoption and operational improvements; Monitor customer health metrics and mitigate risks; Collaborate with cross-functional teams to resolve escalations and provide field insights.
Seniority
Mid-level, hands-on IC