Manager, Customer Success
Core
Strategic business partner driving deployment and adoption of Prisma Airs and Enterprise AI security products for high-value enterprise accounts.
Role type
Senior Enterprise Customer Success Manager (AI Security)
Builds
Automated security workflows and AI-powered security features for enterprise clients
Domain
Cybersecurity / Artificial Intelligence
Deliverable
client delivery
Required skills
Enterprise account lifecycle management, strategic AI product adoption, executive stakeholder management, business impact analysis, churn prevention, account expansion, QBR/EBR preparation, cross-functional advocacy
Preferred skills
Network security concepts, industry-standard security certifications, occasional travel for on-site engagements
Technologies
Prisma Airs, Salesforce, Gainsight, Tableau, JIRA
Responsibilities
Manage end-to-end customer journey from onboarding to renewal and expansion; Guide clients on embedding AI security features into workflows; Analyze health metrics to prevent churn and identify expansion opportunities; Deliver strategic Quarterly and Executive Business Reviews; Partner with Product, Sales, and Engineering to influence roadmap
Seniority
Senior, hands-on IC
