Principal IT Product Manager, Post Sales
Core
Architect AI-enabled, agentic solutions to streamline the post-sales customer ecosystem from purchase through deployment, consumption, and support.
Role type
Principal IT Product Manager (Post-Sales & AI)
Builds
AI agents, generative conversational interfaces, and unified application roadmaps for Salesforce, Gainsight, and custom telemetry systems.
Domain
Cybersecurity / Enterprise Post-Sales / Agentic AI
Deliverable
production ML models | product features
Required skills
E2E process design, Agentic AI system architecture, Generative conversational AI, Salesforce/Gainsight integration, Data-driven empathy, Agile/Scrum leadership, Cross-functional stakeholder management
Preferred skills
Computer Science or Engineering degree, AI/ML specialization
Technologies
Salesforce, Gainsight, Clarizen, LLMs, Low-code builders, Telemetry data lakes
Responsibilities
Map the comprehensive post-sales customer lifecycle; Design autonomous or human-in-the-loop AI agents for complex workflows; Leverage analytics and telemetry to predict support issues; Build functional prototypes using AI-assisted tools; Establish KPIs for AI-powered feature performance.
Seniority
Principal, hands-on IC with mentorship