Staff Technical Support Engineer, Prisma SD-WAN
Core
Provide post-sales technical support for Prisma SD-WAN, troubleshooting complex networking issues across on-prem and cloud environments.
Role type
Staff Technical Support Engineer (SD-WAN)
Builds
Customer stability and product quality for Prisma SD-WAN deployments
Domain
Cybersecurity / Networking / SD-WAN
Deliverable
client delivery
Required skills
Advanced networking (BGP, OSPF, IPsec), packet capture analysis, log investigation, system-level diagnostics, cross-functional collaboration, technical communication
Preferred skills
Prisma SD-WAN experience, cloud networking (AWS, Azure), hybrid environment management, scripting/automation, industry certifications (CCNP, CCIE, PCNSE)
Technologies
Prisma SD-WAN, BGP, OSPF, IPsec, AWS, Azure
Responsibilities
Troubleshoot routing behavior, tunnel stability, and traffic flow; investigate issues using logs and packet captures; reproduce and escalate defects to Engineering; guide customers on best practices; contribute to knowledge base articles; provide on-call and rotational shift support
Seniority
Staff, hands-on IC with mentorship
