Senior TSE - SMART
Core
Senior Technical Support Engineer providing remote troubleshooting, root cause analysis, and technical documentation for CSP clients' network intelligence and security solutions.
Role type
Senior IC technical support engineer (network security)
Builds
Network intelligence and security solutions for Tier-1 global telcos and service providers
Domain
Telecommunications / Network Security
Deliverable
client delivery
Required skills
Linux administration, Kubernetes (K8s), Cloud infrastructure (AWS), Protocol analysis (Wireshark/Tcpdump), SQL, Scripting, Root cause analysis
Preferred skills
CKA, CCNP, RedHat certifications, ISP network knowledge, Diameter Protocol, 4G/5G call flows
Technologies
Linux, Kubernetes, AWS, Wireshark, Tcpdump, SQL
Responsibilities
Diagnose and resolve intricate application issues on Linux/K8s clusters, Manage support cases and track resolutions, Publish technical bulletins and documentation, Provide configurations and best practices to customers, Act as technical lead during critical outages, Participate in weekend on-call rotation
