IT Field Engineer
Core
Provide hands-on IT support for end-user technologies, local office infrastructure, and collaboration tools at the local site.
Role type
Service Desk / Field Engineer
Builds
Seamless and secure technology experience for employees
Domain
IT Service Management / Enterprise Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Google Workspace administration, endpoint management (macOS, Windows), Zoom, identity/access management tools, scripting (PowerShell, Python), root cause analysis, documentation creation
Preferred skills
AI experimentation, proactive issue detection
Technologies
Google Workspace, Zoom, Slack, Okta, CyberArk, macOS, Windows, VPN
Responsibilities
Deliver responsive IT assistance for software, hardware, and collaboration system issues; troubleshoot complex or recurring problems and recommend improvements; maintain and support core services including endpoint management and access management tools; create and update documentation, runbooks, and knowledge base articles; develop or modify automation scripts to streamline routine tasks; provide on-site support for end-user devices, conference room A/V setups, and office network connectivity
Seniority
Mid-level, hands-on IC
