Principal Business Solutions Analyst - IT Technical Services
Core
Functional architect for PSA/CSM platforms (Clarizen, Gainsight, SFDC) driving AI-augmented prototyping and 'Agent-Native' process design to revolutionize post-sale customer experience.
Role type
Principal Business Solutions Analyst (IT Technical Services)
Builds
Functional prototypes, 'Living Specs', and AI-agent workflows for Professional Services and Customer Success
Domain
Cybersecurity / SaaS / IT Technical Services
Deliverable
production ML models | product features
Required skills
Expertise in PSA/CSM platforms (Gainsight, Planview, FinancialForce, ChurnZero), Salesforce (SFDC) architecture, AI-assisted prototyping (LLMs, low-code), Agile/Scrum leadership, Data stewardship, Executive communication
Preferred skills
Software development or systems engineering background, experience in high-growth cybersecurity/SaaS, quantitative insights for architectural decisions
Technologies
Clarizen, Gainsight, Salesforce (SFDC), LLMs, low-code builders
Responsibilities
Develop future-state concepts for service delivery, resolve technical gaps inhibiting global productivity, create functional prototypes using AI tools, architect 'Agent-Native' solutions for automation, lead cross-functional teams (Sales Ops, Finance, Support), define data requirements for predictive insights
Seniority
Principal, hands-on IC with strategic influence
