Professional Services Engineer
Core
Implement Proactive AI agents, configure SaaS platforms, and support client engagements with deterministic and agentic solutions.
Role type
Professional Services Engineer (AI/Agentic Platforms)
Builds
Proactive customer journeys, automated solutions, and integrated SaaS configurations
Domain
Customer Experience (CX) / AI / SaaS
Deliverable
production ML models | product features | client delivery
Required skills
SQL, JavaScript, API integration, troubleshooting, solution design documentation, basic analytics
Preferred skills
Data structure extraction, C#, Python, HTML, CSS, automation tools, BI tools
Technologies
JavaScript, SQL, C#, Python, HTML, CSS, internal APIs, SaaS platforms
Responsibilities
Implement Proactive AI Agents from requirements to deployment, configure and customize SaaS platforms, troubleshoot and debug implemented solutions, analyze client requirements for automation, write and debug JavaScript for integrations, support customer journey optimization with data, document solution designs and integrations
Seniority
Mid-level, hands-on IC