Sr Associate Customer Support Analyst - Adaptive Planning AI, ML & Application Support (Monday-Friday, 12pm to 9 pm)
Core
Resolve complex cases and incidents for Workday's Adaptive Planning platform and autonomous AI agent workflows, bridging traditional SaaS troubleshooting with AI operations.
Role type
Senior Associate Support Analyst (Adaptive Planning & AI)
Builds
Financial planning solutions and AI-driven agent workflows for enterprise customers
Domain
Enterprise SaaS, Financial Planning, AI/LLM Operations
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Technical troubleshooting, SQL, log analysis, API inspection, cloud platform operations, ticketing queue management, AI/LLM output evaluation
Preferred skills
Finance domain knowledge, conversational AI quality metrics, ambiguity tolerance, technical communication
Technologies
AWS, GCP, Azure, Datadog, Splunk, SQL, Microsoft Excel, Google Workspace
Responsibilities
Troubleshoot financial data, reporting, and integration issues; review AI chat logs and execution outputs to identify errors and patterns; run database queries and inspect API payloads; manage support queues and triage incidents; communicate with customers and partner with engineering teams
Seniority
Senior, hands-on IC
