Cloud Engineer - AI ML
Core
Level-3 technical support SME for Google Cloud's AI/ML portfolio, handling complex incident response, root-cause diagnosis, and resolution across Vertex AI, GenAI, and Conversational AI services.
Role type
Senior IC technical support engineer (AI/ML)
Builds
Production AI/ML services and customer-facing support solutions
Domain
Cloud computing, Artificial Intelligence, Machine Learning
Deliverable
client delivery
Required skills
Incident ownership, root cause analysis, log/metrics/tracing interpretation, cross-functional collaboration, customer communication, issue prioritization, documentation, community management
Preferred skills
Vertex AI (AutoML, Pipelines, Vector Search, Model Registry), GenAI (Gemini, Search & Conversation), Conversational AI (Dialogflow, CCAI), Healthcare Data Engine, Document AI, Vision API
Technologies
Vertex AI, GenAI, Dialogflow ES/CX, CCAI Platform, HDE, Document AI, Vision API, AutoML, Notebooks, Pipelines, Model Registry, Feature Store, Gemini, Search & Conversation, STT/TTS
Responsibilities
Triage, diagnose, and resolve complex AI/ML incidents; maintain SLOs and CSAT targets; collaborate with engineers to drive bug resolution; perform internal classification and issue reporting; provide architectural design solutions for customer-specific requirements; contribute to community solutions and best practices.
Seniority
Senior, hands-on IC
